Instabot allows you to build and launch a chatbot on your website in minutes. Then you can easily leverage artificial intelligence to make more robust chatbots that have organic and sophisticated conversations.
Instabot has a toolset designed to use a field of artificial intelligence (AI) called natural language processing (NLP) and machine learning (ML). NLP aids your chatbot in understanding humans’ natural language and allows it to respond organically. See our Introduction to NLP.
Instabot is flexible, intuitive, and easy-to-manage, making it the best AI chatbot platform available for marketing professionals.
It’s important to set solid expectations and allocate an appropriate amount of time to create your AI chatbot. Be wary of companies that claim to have extensive and accurate NLP that is specific to your company out-of-the-box. Chatbots that achieve KPIs, have industry-specific NLP, and provide a good customer experience require thoughtful work and excellent data. Here are some things you should know:
Will my AI Instabot automatically understand what people are saying and respond appropriately as soon as it launches? No. Any chatbot that leverages AI and NLP must be trained. The time to train your bot depends on many factors like: the availability of appropriate training data, the diversity of questions asked of the bot, the knowledge the bot should encompass, the similarity of intents, and the time you invest in managing the training process.
How much training data is necessary? What training data is appropriate? For optimal results, we recommend having 100–200 utterances for each intent that you add. If you have less, the accuracy of your bot responses may be poor. What is considered appropriate training data really is unique to each client. Clients have used live chat transcripts, text messages, emails, sales records, etc. We have found that non-messaging-based data (such as emails) is not very good training data for a chatbot. If you don’t have training data, no worries! Simply let Instabot collect it for you and train your bot with NLP over time.
Should I train my chatbot before I launch? You should train your bot before launch if you have a very good understanding of how people will use your bot and their expectations for responses. You must also have an appropriate quantity of high-quality training data (see above). If you don’t have this kind of data, we recommend launching a decision tree based chatbot with Instabot so we can collect training data and suggest intents. You can easily add NLP or AI to your bot later on!
What kind of NLP is available in Instabot? You can use our NLP library or leverage any NLP provider through Instabot; it is platform agnostic. We usually recommend Dialogflow as it’s easy-to-use and free for most companies.
Why use Instabot for an AI chatbot? Why not just build a bot through Watson, etc.? With Instabot, building, launching and managing an AI-based chatbot is much easier. Our customers love our intuitive builder, comprehensive analytics and great user experience, all at a very affordable price, designed for both experienced bot builders and first-timers. The best way to know for sure is to start with our 2-week free trial. We love when people compare us head-to-head with other platforms! You’ll be able to see quantitatively that we outperform and why we’re the best AI chatbot platform for marketers.